When you purchase a ring from Ellissi Jewellery, you are dealing with a family run business. Our excellent reputation has been built over many years in the trade, and is of great importance to us. Unlike buying from sites or stores where there are reams and reams of terms and conditions, we only have a few. At the end of the day, we want our customers to be happy with their purchase, and we make every effort possible to ensure that this is the case.
Photographs On Our Website
Each and every ring that you see on our website was custom made for a client of ours and is now being worn on their finger. The rings that are displayed are more like a portfolio of some of the work that we have done in the past. These rings (apart from our Ready to Wear collection) are not available for sale, as when you come to us, we make a new ring especially for you.
Whilst we love it when you share photos of rings from our site with your partner, family and friends, our photos should not be used for commercial gain.
We don’t necessarily always offer refunds for a change of mind. However, we will do everything that we can to ensure that you are happy with your purchase. We are always open to discussing what the possible options may be.
We understand that despite every effort made by you, and on our part to establish what design features you want, a custom made ring may not turn out like you envisioned. Or it may well be that it was not what your partner wanted. In this case, we will re-make the ring for you.
We offer one free re-size if the ring doesn’t fit when you present it to your partner.
Repairs and Maintenance on Rings
We will undertake repairs and maintenance on any rings that we have made. We do charge a small fee to cover costs on any such work.
At our discretion, and only for existing clients, we may undertake repair work on rings purchased elsewhere. This is on a case by case basis, and it depends on the condition of the ring and an assessment by us of the quality of the manufacture of the ring.
Lifetime Warranty on Workmanship
Our rings come with a lifetime warranty on the workmanship of the ring. This warranty is in addition to other consumer protections offered by Australian law. It does not cover loss or damage done to the ring. Insurance should be purchased to cover any such loss or damage. For the details on our lifetime warranty, please click here.
Prices Quoted are in Australian Dollars and Include GST
Unless otherwise stated, all prices quoted are in Australian dollars and include the Australian Goods And Services Tax (GST).
Terms and Conditions May Be Amended
These terms and conditions may be amended at any time without notice.